FAQ

Click on the headings below to open up the FAQs for that topic.

GENERAL

WHAT BROWSER SHOULD I USE TO JOIN THE VIRTUAL CONFERENCE?
Get the latest Google Chrome, Firefox, Edge, Opera, or Safari

WHAT TIME ZONE WILL THE SESSIONS BE PRESENTED IN?
All sessions will be presented in Eastern Daylight Time (EDT).

CAN I WATCH FROM MY IPAD/TABLET OR PHONE?
Yes! The meetings are best experienced via a desk top or laptop computer, but you can watch from any of your devices. You cannot call in to sessions, they must be watched.

HELP! I’M HAVING TECHNICAL DIFFICULTIES
No worries – we are here to help! On the bottom of the page is a “Tech Support” button. A live person is available to help you during conference hours.

ACCESSING SESSIONS AND CEUS

Full CME information is available via https://meetings.iars.org/general-information/cme

HOW DO I WATCH A SESSION?
Make sure you’re logged in, go to the Sessions page. The sessions are broken down by day. Click on the title of the session you want to attend. Select the green “Join Presentation” button. The zoom webinar room for that session will be open right at the session start time.

If you don’t see a green “Join Presentation” button on that session, you will need to register for that session’s meeting in order to participate. Click “Register and Add to Agenda”, and then please contact tech support on the bottom right hand corner to confirm that your registration has been processed and gain access to the session.

If you’re having trouble connecting to the Zoom session, make sure you have the most updated Zoom version (Version 5.0 or later).

HOW/WHEN WILL I RECEIVE MY CEU CERTIFICATE FOR THE SESSIONS?
You can claim CME credit for live sessions via https://www.aievolution.com/ars2101/

WILL THE SESSIONS BE AVAILABLE ON-DEMAND AFTER?
Session recordings will be available within 3-5 business days of the live sessions.  We will be posting videos of sessions here in an On-Demand tab. You’ll be able to see it on the Sessions page for a few months.

HOW DO I RECEIVE CREDITS FOR ON-DEMAND SESSIONS?
CME for the session recordings will be available after June 1 and will be posted on the session page along with the session recording.

ARE THE PRESENTATION SLIDES AVAILABLE TO DOWNLOAD?
We are not providing slides or handouts for sessions on this virtual site.

NETWORKING

HOW CAN I NETWORK WITH OTHER ATTENDEES?
Networking is a great feature of conference and just because we are virtual doesn’t mean it can’t happen. To get in touch with an attendee go to the Networking link in the top bar. You can search by name or browse a list of attendees. There is an option to chat directly or to send an email.  Chats will show up in the My Account section under My Chats.

Don’t want to network? Go to My Account -> My Profile and uncheck whichever features don’t appeal to you.


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